FAQs

1. Audio and Video Upload:
Question:
What file formats are supported for upload, and what is the maximum allowed size?

Answer:
We accept files in MP4 (for video) and WEBM (for audio and video) formats. The maximum allowed size for upload is 24MB.

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2. Content Download:
Question:
How can I download available audio and video content from the platform?

Answer:
Search for the video you want in the menu or search form, and a download button will appear below the video. Simply click the "Download" button.

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3. Upload YouTube Video:
Question:
Can I add YouTube videos to my library? How do I do that?

Answer:
Yes! Click on CREATE in the top menu, select the IMPORT option, copy the YouTube video URL, and paste it into the input field of the form. Then, click "Upload" to add it to your library.

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4. Upload TikTok Video:
Question:
Is it possible to upload TikTok videos to the platform?

Answer:
Absolutely! Use the same process as in item 3. Click "Upload" to add it to your library.

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5. Download Video Thumbnail:
Question:
How can I extract and download an image (thumbnail) from a video?

Answer:
A specific button will be available to download the image. Click on it to download.

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6. Create a Channel:
Question:
How can I create a channel on the platform?

Answer:
Click the "Create Channel" button on the main page. You can customize the channel name and start adding content.

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7. Registration:
Question:
Do I need to register to use the platform?

Answer:
Yes, registration is required to access all features. You can use social login or click "Register" and fill out the form with your details to create an account.

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8. Content Library:
Question:
What can I find in the content library?

Answer:
In the library, you will find videos and audios uploaded by you or other users. You can download the files or extract images from the videos.

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9. My Channel:
Question:
How can I edit or add content to my channel?

Answer:
There are two ways: You can use the process from item 3 or upload the file directly from your computer, tablet, or phone. To edit, simply click the edit option that appears on each video in your library.

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10. Profile Settings:
Question:
How do I change my name, email, or password?

Answer:
In the "Settings" section, you can edit your name, email, and password. After making changes, click "Save Changes" to update your information.

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11. Privacy:
Question:
Can I make my channel private?

Answer:
Yes, in the "Privacy" section, you can toggle the channel visibility between public and private.



12. Support:
Question:
How do I contact the platform's support team?

Answer:
You can send an email to [email protected] or subscribe to the administrator's account (VideOasis) and send your message directly through the chat button that appears in every user's account.